Unity Intercom is a next generation network-based full-duplex intercom system that is incredibly simple to use, yet is as powerful as traditional systems costing many times more! Unity Intercom system works in conjunction with Unity Intercom Server available from unityintercom.com Unity Intercom can be used for a variety of applications. Multi-camera live video production (including Tally!). Fleet/delivery management. Hotel staff.
Intercom's integrations for Android and iOS apps help you engage and retain more users, get quality product feedback, and help users inside your mobile apps.
Hospitality personnel. Construction/installation crews. And many, many more Works over any IP based network.
Unity Intercom works using either Wi-Fi or Cellular data. Users can be within the same network as the Unity server, or travelling around the world communicating over the internet. Amazingly clear, low-latency audio. Unity audio is significantly higher quality than regular cell phone communications, with no additional latency External program feed. Unity server comes with a built-in, sample program feed, but can be upgraded for a custom Program Feed.
Supports up to 128 channels in groups of 6, with a standard limit of 63 users. Users can be restricted to access any or all of the 128 channels for talk/listen, listen only, or no access. Additional users can be purchased, up to a total of 63 simultaneous users on the Unity system. Unlimited user counts are also available through server upgrades.
Integrates with external audio I/O. Upgrade Unity to allow audio to be routed to and from an external Com system, effectively creating wireless com stations that work with a traditional hard-wired intercom over any existing network. External tally support.
The Unity server can be upgraded to accept tally information from a variety of video switching systems, and can send this information to remote Unity app users. Unity iOS devices become actual tally lights, showing both preview and on-air talent tally functionality. Great for production environments! Added in a fix for saving talk/listen selections by group so they don't change when you select groups or re-login. This is in addition to the other new features below: - Added Talk-Only channels. When you select a talk channel, talk AND listen still turn on, but you can now toggle the listen function off, resulting in a talk-only channel.
Changed the Connection Lost prompt to a two-tone beep. Added a volume control for Connection Lost in the Volume page. This can be turned completely off. The main center disk will change to orange with a Connection Lost indicator during these situations. Improved Connection Lost retry, to hopefully never go to the login screen if 'Continuous Connection Lost' is used. Added a PTT button definition in Settings. Now, you can specify if the PTT button does a regular TALK press, or Solo any of the 6 PL channels.
Added an on/off setting for the microphone AGC when using echo cancel. This should normally be on, unless you're in an extremely loud environment (rock concert front of stage for example). Added 'Constant Talk Mode' in Settings. If this is selected, the app ALWAYS is talking as if you've double-tapped VOX, but it simply can't be turned off. Solo talk functionality can be used 'on top' of Continuous Talk or VOX mode. For example, you may have selected channel 1 to talk to normally, and the PTT is defined for Solo 6. If in VOX or Continuous Talk, pressing the PTT will momentarily switch to Solo 6, then back to VOX or Continuous Talk when you release the button.
Fixed the hardwire PTT button functionality. It now fully functions as a press-and-hold talk button. 3.0.0 Feb 13, 2018. Several new features for Unity 3! Most work with existing Unity 2 servers, but a few will require the Unity 3 server upgrade. This version of the Unity client is fully backwards compatible with existing Unity 2 servers.
Channel wheel numbers 1-6 can now be labelled for better usability (requires U3 server upgrade). Press and hold a talk channel to 'solo' a particular channel, regardless of what is currently selected. Press and hold a listen channel to set one or more 'priority channels'.
These channels will duck other channels if activity is present (requires U3 server upgrade). Settings, users and volume pages can be accessed by swiping in addition to simple button presses. Program feeds can now be labeled providing more clarity (requires U3 server upgrade). Application now supports channel groups. You can now access Unity 3 channels (up to 128) in groups of 6 (requires U3 server upgrade).
Improved 'Continuous Retry Connections' feature. Various UI improvements, most notably all volume and level adjustments have been moved to the 'Volume' page. 2.0.12 Sep 29, 2017. Adds support for user selectable program feeds.
Must have Unity Server version 2.0.0 or later and a Unity Advanced Program Feed License. Adds support for split program feeds. Program feeds can now be assigned to left/right or combination of ears with a headset. Must have Unity Server version 2.0.0 or later and a Unity Advanced Program Feed License. Supports high definition bluetooth headsets such as the Motorola Silver II. Adds support for variable program feed ducking.
Ducks (reduces the volume) of the program feed during regular Com traffic. Must have Unity Server version 2.0.0 or later. Adds support for direct talk ducking. Ducks (reduces the volume) of regular Com traffic AND program feed if a private message is received. Must have Unity Server version 2.0.0 or later.
Adds support for private message tone. When receiving a private 'direct talk' message, the IOS client can now generate a double-beep at the beginning to indicate the message is private. Adds support for private message ID.
If a private message is received, the 'Users' button will be highlighted with a blue background, and the user list will contain a blue dot indicator on the last user to send a private message. Fixes memory leak when repeatedly interrupted with incoming phone calls. This could have caused a crash after receiving approximately 300 phone calls. Adds support for IPv6-only networks. 1.2.11 Apr 7, 2016. Added basic Apple Watch remote interface. Note that audio does not pass through the watch, but still runs through the iPhone itself.
Added 'auto handset' mode. When enabled, allows you to hold Unity up to your ear and automatically begin talking on the channels you have selected and also switches to the earpiece speaker. Also works in private user mode, communicating with the selected user. (Select by pressing the user name, it will highlight in gray). You can now switch to the User screens and back even if the Talk button is latched.
Note that the latch state will be reset when the page flips. You can latch talking on the User page.
Simply double-tap the Talk button for the user you wish to talk with privately. Auto-handset also works on the User page. Simply select the user by pressing in the middle of the column to highlight (dark gray), and lift to your ear. Auto-handset mode must be turned on in Settings.
Fixed bug where the User list wouldn't update if you were currently talking. Added new functionality for WiFi/Cellular handoff. Using Direct Connections, Unity can seamlessly handoff between WiFi and Cellular connections when availability changes. You must have push-notifications enabled and be using server version 1.3.11 or later, or Unity Cloud. 1.2.4 Jun 22, 2015. Fixes problem where private communications did not work without at least one talk channel selected. The Users page is now sorted where online users are listed first.
You no longer have to scroll to find all the online users. If a remote user is offline and has push notifications turned off, the local Users page shows N/A in gray text, indicating that the remote user cannot be paged.
The tips of each channel wedge on the main screen now indicate channel activity. The lower wedge indicators indicate voice traffic on every channel that you have access to. The upper indicators show when you are transmitting voice data. NOTE: you must have Unity Server version 1.3.9 or later for the activity indicators to operate. The noise gate switch has been replaced with a slider in the main audio settings popup. You must double-tap the talk button (latch) to adjust the noise gate level.
A fast-gate indicator has been provided on the audio settings page to help with adjustment. The TOS (type of service) byte transmitted has been changed to B8 (type EF), to be more compatible with existing networking equipment. The noise gate is disabled if you are holding down the talk button to talk.
Previously, the noise gate was active during press-and-hold talking. During an incoming private conversation, the main screen label is replaced by the name(s) of the remote private talkers using a blue color. If there is more than one private talking source, the names will be separated by commas. Cleaned up minor UI issue where the Settings and User screens would scroll slightly behind the Back buttons.
If sidetone is enabled, it is now gated by the noise gate. Previously sidetone was always on if talking was activated. DannyScott, THIS WAS A TREMENDOUS WASTE OF MY TIME!!! What a total waste of my time.
There is no way to understand how this app works (at least from the App Store). So instead, you end up having to go to the web and pull the information up there.
It is still very poorly explained, and will cost you a fortune if you decide to actually use it. THIS IS NOT A SIMPLE INTERCOM APP!!!! IT IS NOT ANYTHING THAT YOU WOULD USE AT HOME AS A SIMPLE INTERCOM BETWEEN TWO UNITS. AND THAT SHOULD BE EXPLAINED FIRST AND FOREMOST. I'VE BEEN BUYING APPS AT THE APP STORE, SINCE THE BEGINNING, AND THIS WAS ONE OF THE MOST FRUSTRATING EXPERIENCES AND A WASTE OF TIME. JUST SIMPLY EXPLAIN THE APP - IMMEDIATELY AT THE APP STORE OR AT LEAST WHEN WE OPEN THE APP UP AFTER HAVING INSTALLED IT.
AND IN THE FIRST PARAGRAPH EXPLAIN THE APP AND WHAT IT DOES AND THE FACT THAT YOU HAVE TO USE A MAC OR A WINDOWS DESKTOP AS THE MAIN UNIT.,ETC, ETC, ETC. AGAIN, WHAT A WASTE OF TIME AND A POOR EXPLANATION, OR NON EXPLANATION, I SHOULD SAY!!!!!!!!!
DannyScott, THIS WAS A TREMENDOUS WASTE OF MY TIME!!! What a total waste of my time. There is no way to understand how this app works (at least from the App Store). So instead, you end up having to go to the web and pull the information up there. It is still very poorly explained, and will cost you a fortune if you decide to actually use it.
THIS IS NOT A SIMPLE INTERCOM APP!!!! IT IS NOT ANYTHING THAT YOU WOULD USE AT HOME AS A SIMPLE INTERCOM BETWEEN TWO UNITS. AND THAT SHOULD BE EXPLAINED FIRST AND FOREMOST. I'VE BEEN BUYING APPS AT THE APP STORE, SINCE THE BEGINNING, AND THIS WAS ONE OF THE MOST FRUSTRATING EXPERIENCES AND A WASTE OF TIME. JUST SIMPLY EXPLAIN THE APP - IMMEDIATELY AT THE APP STORE OR AT LEAST WHEN WE OPEN THE APP UP AFTER HAVING INSTALLED IT. AND IN THE FIRST PARAGRAPH EXPLAIN THE APP AND WHAT IT DOES AND THE FACT THAT YOU HAVE TO USE A MAC OR A WINDOWS DESKTOP AS THE MAIN UNIT.,ETC, ETC, ETC.
AGAIN, WHAT A WASTE OF TIME AND A POOR EXPLANATION, OR NON EXPLANATION, I SHOULD SAY!!!!!!!!!
Intercom is a customer support platform that utilizes user intelligence and behavioral targeting to help businesses better understand, improve, and benefit from customer communication. The software gives you insights into who is using your product and provides tools to send personal communicators. You can utilize Intercom to send targeted, in-app messages and behavior-driven emails.
The solution offers a new and better way to acquire, engage and retain customers and is ideal for your sales, marketing and support teams to better connect and communicate with customers and help your business grow faster. Utilizing features for live chat for sales, customer engagement, and customer support, you can capture, qualify, and nurture leads to convert prospects into customers; send targeted messages to onboard users, make announcements, and re-engage people; and solve customer problems faster with an integrated help desk and public knowledge base. Intercom’s live database of customers is constantly updated.
The software offers features to get feedback from your users, and to send event invites and other communication. The app also enables users to send emails and in-app messages across mobile and web devices. You can track customer data and events, and see who your customers/users are and what actions they do or don’t do.
You can even segment your users by the actions they take and create live segments based on them. It provides you the intelligence and data you need to acquire and engage customers more effectively and efficiently.
Capture more leads You can instantly engage your best leads with targeted messages instead of forms. The software helps qualify leads for you, routing the right ones to the right sales person while keeping Salesforce in sync. This allows you to convert leads faster and connect your sales team to the best leads and chat or engage them in real-time. Live segments and filters View and get notified about client status updates, such as new clients, active clients, and clients moving away.
Create custom segments based on user attributes or events. You can get a complete picture of every customer including their activity, location, social profiles, and more. Having live information on customer behavior gives you vital insights to build targeted campaigns to your desired audiences. Rich user and company profiles View all your customer data on a single platform including location, contact details, company name, interaction history, and their current activity.
It helps you get much needed intelligence and data to further fine tune your campaigns and communication to improve your customer support and service. Real-time metrics Monitor how your campaigns are performing in real time. Access data such as click-throughs, open rates, and other desired actions so you’ll never miss out on important metrics and indicators and can quickly introduce improvements to make your campaigns more effective and meaningful. Triggered messages Set up behavior triggered campaigns to target select users who perform certain actions or are at specific stages, like new, active, and inactive users. Intercom is one of the 20 products If you are considering Intercom it might also be beneficial to check out other subcategories of gathered in our base of B2B software reviews.
Each company is different, and can call for a specific Customer Experience Management Software solution that will be designed for their company size, type of clients and staff and even particular industry they deal with. It's not wise to count on finding an ideal solution that will be suitable for every company regardless of their background is.
It may be a good idea to read a few Intercom reviews first and even then you should keep in mind what the software is intended to do for your company and your workers. Do you require a simple and intuitive app with only basic features? Will you really make use of the complex functionalities needed by pros and big enterprises?
Are there any particular tools that are especially practical for the industry you work in? If you ask yourself these questions it is going to be much easier to find a solid software that will fit your budget. A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:. Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time. Educate: $49/month flat rate – Create, organize and publish help articles. Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers. Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people. Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base. We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based that gathers customer reviews, comments and Intercom reviews across a wide range of social media sites.
The data is then presented in an easy to digest form showing how many people had positive and negative experience with Intercom. With that information at hand you should be equipped to make an informed buying decision that you won’t regret. A 14-day free trial is available.
Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:. Respond: from $53/month – Manage conversations with leads and customers at scale. Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles. Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers. Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people. Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base. 8 months ago Pros: This tool's automated messaging is jaw dropping. By hitting users with the right message done at the perfect time, you're able to control their experience of the app and get them to come back time and again.
In-app messaging is a lot more effective through e-mail since it results to improved response. Cons: At times I feel as if both campaigns and messages are getting more complex and bigger. This makes it nerve racking to make Intercom updates since it could break the great flow I'm having.
I can't think of a better platform than this. But as of the moment, it's a minor problem. 4 months ago Pros: Intercom makes it simple to communicate with users in real time. It has helped us move beyond using email triggers and we can engage with users right inside the system. The app has helped us to reduce churn, and boost revenue and customer satisfaction.
Cons: If you add events via the REST API, they don’t trigger actions immediately. The events are added to a queue and the client has to log in to trigger an action. This causes problems as events like payments don’t trigger immediate actions. The vendor should make this instant. Another glitch is the app doesn’t allow triggering/segmenting/reporting based on events. Instead of needing to create multiple events, it’d be great if actions were triggered based on the triggering of certain event values.
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